atl returns policy
We maintain a strict returns policy and state
it here in clear simple terms so that no confusion can arise.
Before unsealing the inner package please
check that the item is indeed a) that which you ordered by referring
to the invoice or delivery note and b) that it is the correct item
for your printer, fax or photocopier.
If you need to return an item(s) to ATL for one of the reasons
below please re-wrap if opened in the original packing and then
place in the original delivery box, carton or padded envelope.
We accept returns following these circumstances.
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We have sent the wrong item.
That is the item you have is not that described on the accompanying
invoice or delivery note.
Our apologies for our error.
Please repack and return, writing on the invoice/delivery note
that we included, what item should in fact have been delivered.
Please post Recorded Delivery.
On receipt we will ensure that we send the correct item, or, if
there could be some confusion between close models or consumable
items, we will email or phone you to clarify.
We will then dispatch the item by courier.
We will refund, by crediting your card, the postage cost you incurred
returning the item to us.
You ordered an item in
error.
Hopefully you will have discovered the error before unsealing
the item.
This is important as we are unable to accept for returns unsealed
items if it was incorrectly ordered.
Note on the invoice/delivery note the item that you actually required
or phone 0870 890 1088 for advice.
Return the item in the original packaging please to the address
below by Recorded Delivery.
We will dispatch the item that you originally meant to order by
the delivery method you at first requested.
We are unable to refund your postage cost in this instance.
The item is faulty in
some manner.
We are sorry that the item you ordered appears to be faulty.
Naturally you will not have discovered this until after you have
unsealed the unit and probably taken off the print-head seal and
tried to use the unit.
Please repack the item including a note detailing as far as possible
the fault.
Return the package by Recorded Delivery.
On receipt we will dispatch a replacement and credit the Recorded
Delivery Charge to your card.
You do not now require
the item.
Advanced Returns.
This system is now used by Novatech, Dell
and many other large companies.
If the turnaround time of three/five days is just too long to get
the correct consumable back to you then please phone 0870 890 1088.
We will complete a replacement order over the phone, make the usual
charge and, once the returned item is received, credit your card
with the original item.
Refunding Amounts
to a credit or debit card.
In the instances where we refund a credit or debit card it must
be to the same card to which the original charge was made.
We regret we cannot credit any other card other than this original
card.
If you no longer have this card then, at our discretion, we may
return a ATL Voucher for the same amount.
By clicking the confirm order button in the
checkout process you are deemed to have accepted our Returns Policy
and our Business Terms and Conditions.
Note that the above does not affect your
statutory rights.
We endeavour to maintain parity with the
EU Distance Selling Regulations 2000 a full text of which can be
found here.
All returns should be sent to this address.
Returns. Absolute Toninks Limited 17 Carisbrooke
Drive Worthing West Sussex BN13 3QT
Also see -
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or the shop then please ask your question by
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